Privacy Policy

Reasons for Collecting Personal Information

To deliver its platform services to Users, Temelj Finspirex collects certain personal data for the following purposes. This data will be used exclusively for those purposes and not for any other. If the purpose of use changes, appropriate steps, such as notifying Users or obtaining additional consent as required by applicable laws, will be taken.

Account Creation and Management

User identification, customer verification on Temelj Finspirex, management of user information, and delivery of notifications

Account closure via remote identity verification, with options to reset contact details such as phone numbers and email addresses

Supply of Goods and Services

Verification of Digital Asset Trading Relationships

Inheritance and Transfer Management

End-to-end management of digital asset trading relationships, covering service setup, ongoing support, and termination

Preventing unauthorized use

Analysis of usage statistics to deliver new, tailored services

Ongoing enhancement and refinement of platform services

Event Details and Promotions

Providing information on various events and promotional offers

Handling Complaints

Verifying complainant identities and complaint details

Contacting users to gather information, notifying them of processing outcomes

Resolving damages and errors in transactions

AML/CTF and Legal Investigations

Verifying complainant identities and complaint details

Collaboration with law enforcement agencies during investigations.

Terminology

For purposes of this Agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and visitors to the Platform are referred to as 'you', 'your', or 'User'. Collectively, 'we' and 'you' are the 'Parties', and each individually is a 'Party'.

Personal Information Processing and Retention Period

We will process and retain your personal data for as long as required by law or for the period agreed at the time we collected it from you.

Collaboration with law enforcement authorities in investigations.

Typically, we retain your personal data for 1.5 years after you delete your account or if it is deactivated for misuse. This timeframe allows for any reviews by financial institutions or investigations by authorities. If none occur, we will permanently delete your data at the end of this period.

If a legal violation is under investigation, we will retain your information until the investigation concludes.

If there is any outstanding balance or credit related to your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement applies to all users transacting on the Temelj Finspirex Global website and its mobile app (the 'Platform'). All users must adhere to the terms and conditions set out in this Agreement, in accordance with applicable laws and regulations on personal information and data protection in their respective country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations shall be to the most recently amended version, whether the amendment occurred before or after execution of this Agreement.

Headings

Section headings in this Agreement are provided for convenience and must not be used to interpret its terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer solely to those contained in this Agreement.

Section Heading: Use of the Term Include

In this Agreement, the term 'include' shall always mean 'including but not limited to,' unless expressly stated otherwise.

Information Collected

By using the Platform, users consent to our use of cookies to track activity on the Platform and to collect various data, including but not limited to IP addresses, geographic locations, and other relevant information. For example, we may use video recordings (including audio) for P2P merchant identity verification and as evidence in P2P order disputes. Additionally, facial video (including audio) may be used for Temelj Finspirex identity verification on third-party platforms..

Limitation of Liability

Although the Platform implements technical and security safeguards to protect your information, we cannot guarantee that data transmitted over the internet is completely secure. Therefore, we do not make any assurances regarding the security of the personal information you provide, and we are not responsible for any loss or damage arising from unauthorized access to your personal data.

Updates to this Agreement

We may update this Agreement at any time. If we revise the Privacy Policy, we will notify you by posting the updated policy, including the new effective date and a description of the changes. In some cases, we may also send you a direct notice. Please review the Privacy Policy periodically. By continuing to use the Platform after changes take effect, you acknowledge and agree to the updated terms.

Official Announcements

We will issue official announcements solely via the verified contact details you have provided or by posting them directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.